Effective Date: 1^st January 2025

Privacy Policy

Introduction

Exerlon Power Sdn Bhd (1325958-K) (“we,” “our,” or “us”) is committed to protecting your personal data in accordance with the Malaysian Personal Data Protection Act 2010 (“PDPA”). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you visit our website www.exerlon.com.my (“Website”) or interact with us.

Your personal data is being or it to be collected and further processed for

• Personal Information: Name, NRIC number, email address, phone number, and address.
• Financial Data: Payment details, bank account information, or transaction history (if applicable).
• Technical Data: IP address, browser type, and operating system.
• Usage Data: Information on how you interact with our Website.
• Other Data: Any additional information you provide to us voluntarily.

Your personal data is being or it to be collected and further processed for the following purposes:

• To provide our products and services.
• To process payments and deliver orders.
• To manage customer relationships, including responding to inquiries.
• To send updates, marketing materials, and promotional offers (where consent is provided).
• To comply with legal and regulatory obligations.
• For internal administrative purposes, such as data analysis and service improvements.

Disclosure of Your Personal Data:

• Service Providers: Third-party vendors who assist us with business operations (e.g., delivery services, IT providers).
• Regulatory Bodies: Authorities as required by Malaysian law.
• Business Partners: Companies we collaborate with for joint marketing or service provision (with your consent).
• Other Parties: In connection with business transfers, mergers, or acquisitions.

Data Protection Measures:

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure storage systems, and access controls.

Retention of Personal Data:

Your personal data will only be retained for as long as necessary to fulfill the purposes for which it was collected or as required by law.

Your Rights Under the PDPA:

Under the PDPA, you have the following rights:

• Access: Request access to your personal data.
• Correction: Correct inaccurate or incomplete data.
• Withdrawal of Consent: Revoke consent for specific data processing activities.
• Limit Processing: Request limits on the processing of your personal data.

To exercise your rights, please contact us at online@exerlon.com.my.

Cookies:

We may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can manage your cookie preferences through your browser settings.

Third-Party Websites:

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

Updates to This Privacy Policy:

We may update this Privacy Policy to reflect changes in the law or our business practices. Any updates will be posted on this page with the revised “Effective Date.” We encourage you to review this policy periodically.

Contact Information:

If you have any questions or concerns regarding this Privacy Policy or our data protection practices, please contact us at:

• Email: online@exerlon.com.my
• Phone: +60 12-215 6515 / +60 12-305 6578
• Address: No. 5, MRT & KTM Station, Kawasan Industri Kampung Jaya, 47000 Sungai Buloh, Selangor

By using our Website or engaging with us, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.